Returns & Refund Policy
We want you to feel great about every Spritz purchase. If something isn’t right, we’re here to help.
Return Window
You have 14 days from the date of delivery to request a return.
Eligibility for Return
To qualify for a return, your item must be:
- Unopened and with the original seal intact
- In the same condition as received
- In its original packaging
- Accompanied by a receipt or proof of purchase
For health and safety reasons, opened or used supplements cannot be returned unless the product arrived damaged or defective.
How to Start a Return
To initiate a return, email us at contact@spritzitup.com with your order number and reason for return.
If your return is approved, we’ll send:
- A return shipping label
- Instructions on how and where to send the package
Items sent back without a prior return request will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery at contact@spritzitup.com with your order number and a photo of the issue. We’ll make it right.
Subscriptions
You can pause, skip, or cancel your subscription anytime through your account portal. Charges already processed for shipped subscription orders follow the same return guidelines above.
Exchanges
The fastest way to exchange an item is to return the original (if eligible) and place a new order for the product you’d like instead.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund decision.
- Approved refunds are issued to your original payment method.
- It may take 5–10 business days for the refund to appear, depending on your bank or card provider.
- Original shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following cannot be returned:
- Opened or used products (except damaged/defective items)
- Sale or promotional items marked final sale
- Gift cards
Still Need Help?
For any return-related questions, reach out anytime at contact@spritzitup.com.